11 · AI & Automation/custom-chatbot-development

AI Chatbot Development

Custom assistants that answer, qualify, and convert — grounded in your own content.

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Overview

24/7 support and lead qualification — without adding headcount.

A good chatbot handles the questions your team answers every day, qualifies leads while they’re warm, and routes real problems to a human. A bad one hallucinates, frustrates users, and gets turned off in a week.

We build assistants grounded in your knowledge base with clear guardrails, honest escalation to humans, and analytics you can act on. It’s the right fit for support-heavy sites, marketing teams qualifying inbound, and any inbox drowning in the same five questions.

70%Typical deflection ceiling

Well-scoped bots deflect the majority of repeat questions — and honestly hand off the rest.

What we deliver

Outcomes, not feature lists.

Every engagement ships against outcomes we agree up front.

01

24/7 answers

Handles common questions any time, in your voice.

02

Lead qualification

Asks the right questions and hands warm leads to sales.

03

CRM integration

Contacts and conversations land in your CRM automatically.

04

Multi-channel

Web, WhatsApp, Messenger, Slack — wherever your users are.

05

Human handoff

Escalates cleanly — with full context — when needed.

06

Conversation analytics

See what people actually ask — and what to fix.

Our process

How we work.

A real sequence — each step earns the next.

Define intents

Map what the bot should — and shouldn’t — answer.

Build & train

RAG over your knowledge, prompts, and guardrails.

Integrate

Channels, CRM, and human-handoff wired in.

Measure & tune

Weekly review of transcripts, updates, and eval scores.

Models & tools

The stack we use.

OpenAI GPT
Anthropic Claude
LangChain
LlamaIndex
Rasa
Dialogflow
Pinecone
pgvector
Weaviate
WhatsApp Business
Slack
Web widget
Deliverables

What’s included.

Concrete artifacts you take away from the engagement.

Why AdPlus

Why teams choose us for ai chatbot development.

01

Grounded, not guessing

Answers cite your content — hallucination is designed against.

02

Honest handoff

Escalates when it should — with full context.

03

Privacy-first

PII handling, retention, and audit built in.

04

Senior engineers

LLM engineers who’ve shipped in production.

70%Deflection ceiling
<2sMedian response time
20+Bots shipped
24hReply promise
FAQ

Common questions.

How do you control hallucination?

Grounding in your documents (RAG), a strict prompt, evaluated topics, and refusal on out-of-scope questions. If it doesn’t know, it says so.

What data can it use?

Whatever you provide — docs, PDFs, help center, product data. We handle ingestion and refresh.

Which channels?

Web, WhatsApp, Messenger, Slack, and voice. We’ll advise on which fits your audience.

How does human handoff work?

On escalation, the bot hands the full transcript and context to a human via your ticketing tool or a live agent.

How is data privacy handled?

No training on your data by default, encrypted transport and storage, retention policies you set, and full audit logs.

What does it cost?

A build cost plus per-conversation model cost. We size a monthly floor with you up front.

Related services

Often paired with AI Chatbot Development.

Ready to start?

Let’s build with AI Chatbot Development.

Tell us what you’re building — we’ll reply within one business day.

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